Product Warranty Terms
Providing peace of mind for your water pump purchase
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Warranty Coverage
Our water pumps come with a 1-year warranty under standard configurations, starting from the date of purchase. The warranty covers manufacturing defects, material faults, and performance issues under normal use conditions.
- Covered: Mechanical failures, material defects, and factory-installed components.
- Not Covered: Damage caused by improper use, unauthorized repairs, or natural disasters.
Safety and Proper Use
To ensure the longevity and safety of your water pump, please adhere to the following guidelines:
- Always follow the user manual for installation and operation.
- Ensure proper power supply and avoid voltage fluctuations.
- Avoid running the pump dry or operating under excessive pressure.
- Conduct regular maintenance checks and clean the pump as recommended.
- Use the pump only for its intended purpose and within specified operating conditions.
Warranty Claim Process
If you experience an issue with your water pump, please follow these steps to make a warranty claim:
- Contact our support team at support@chinaintop.com or call +86-137-3669-7707.
- Provide proof of purchase and a detailed description of the issue.
- Our technicians will evaluate the problem and guide you on the next steps.
- If eligible, repair or replacement will be provided free of charge within the warranty period.
Limitations and Exclusions
The warranty does not cover:
- Wear and tear, such as seals, gaskets, or bearings.
- Damage resulting from misuse, neglect, or installation errors.
- Products modified without prior authorization.
- Incidental or consequential damages.